5n5 Privacy Policy

1 Overview

5n5 ("we," "us," "the platform") is committed to protecting the personal information of every player who uses our online gaming services at 5n5.fun. This Privacy Policy describes our practices around data collection, use, storage, and disclosure in a clear and straightforward way.

We operate exclusively in the Philippines and handle all player data in line with applicable local data privacy standards. We don't overcollect, we don't sell your information, and we take the security of your account details seriously.

If you have questions about anything in this policy, you can reach our support team — contact details are in the Contact Us section at the bottom of this page.

2 What We Collect

We collect personal information at different stages of your interaction with 5n5 — starting from registration and continuing through your use of the platform. Here's a breakdown of the types of data we handle:

We only collect what is reasonably necessary to provide our services, verify identity, process payments in PHP, and comply with applicable legal requirements. We do not collect information we have no use for.

3 How We Use Your Data

Your information is used for the following purposes:

• Account management — creating and maintaining your 5n5 player account, verifying your identity, and keeping your records accurate.
• Transaction processing — handling PHP deposits and withdrawals to and from your registered local bank account or e-wallet.
• Platform security — detecting fraudulent activity, preventing unauthorised access, and verifying that players meet the 21+ age requirement.
• Service communication — sending account notifications, OTP codes for secure login, withdrawal confirmations, and support responses.
• Platform improvement — analysing how players interact with the platform in aggregate, so we can improve game selection, performance, and usability.
• Legal compliance — meeting our obligations under applicable data privacy and financial regulations.

We do not use your personal data for automated decision-making that has a significant legal or similarly serious effect on you without human review.

4 Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Full stop.

There are limited circumstances where we may share data with trusted partners or as required by law:

• Payment processors — when you deposit or withdraw in PHP, your financial details are shared only with the payment provider necessary to complete the transaction (e.g., the bank or e-wallet service you selected). These providers have their own data protection standards.
• Identity verification services — during KYC, your identity documents may be processed by a third-party verification provider operating under strict data handling agreements.
• Technology and infrastructure providers — companies that help operate our platform (hosting, security monitoring, analytics) may process data on our behalf under contractual data protection obligations.
• Legal and regulatory authorities — we will disclose information when required to do so by applicable law or in response to a valid legal process.

Any third party that handles your data on our behalf is required to maintain appropriate security standards and use your information only for the specific purpose for which it was shared.

5 Data Security

Protecting your account and personal information is a core part of how 5n5 is built. We use industry-standard security measures including:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers.
• OTP (one-time password) verification for account login and sensitive account actions.
• Encrypted storage of passwords — we never store your password in plaintext.
• Access controls that restrict which staff members can view personal account data, limited to those with a legitimate need.
• Regular security reviews and monitoring for unusual account activity.

No system is completely immune to threats, but we take reasonable and appropriate steps to minimise risk. We encourage you to use a strong, unique password for your 5n5 account and to avoid sharing your login credentials with anyone.

If you believe your account has been accessed without your authorisation, contact our support team right away. You can find support details on our FAQ page.

6 Cookies & Tracking

5n5 uses cookies and similar technologies to keep the platform running smoothly and to understand how players are using it. Here is a plain-language breakdown of what we use:

• Essential cookies — required for the platform to function. These handle things like keeping you logged in during a session and remembering your language settings. You cannot opt out of these without losing core platform functionality.
• Analytics cookies — help us understand which parts of the platform are used most, where players encounter friction, and how we can improve the experience. Data collected is aggregated and not linked to individual identities.
• Security cookies — used to detect unusual activity such as bot traffic or multiple simultaneous sessions from different locations.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform, but analytics cookies can be disabled without impacting core functionality.

7 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, to handle any post-closure queries, disputes, or legal obligations.

Transaction records and identity verification documents may be retained for a longer period where required by applicable financial or legal regulations. When data is no longer needed, it is deleted or anonymised so it can no longer be linked to you as an individual.

If you request account closure, we will process your request and inform you of the retention period that applies to your remaining records.

8 Your Rights

As a player on 5n5, you have meaningful rights over your personal data. These include:

• Right to access — you can request a copy of the personal information we hold about you.
• Right to correction — if any of your details are inaccurate or out of date, you can ask us to update them.
• Right to deletion — in certain circumstances, you can request that we delete your personal data. This is subject to our legal retention obligations.
• Right to object — you can object to how we use your data in specific contexts, such as for analytics.
• Right to data portability — where technically feasible, you can ask for your data in a structured, commonly used format.

To exercise any of these rights, contact our support team using the details in the Contact Us section. We aim to respond to all data rights requests within a reasonable timeframe.

9 Protection of Minors

5n5 is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under this age. If we discover that an account has been created by someone below 21, we will close the account and delete the associated personal data, subject to any legal retention requirements.

If you are a parent or guardian and believe a minor has created an account on 5n5, please contact our support team immediately so we can investigate and take appropriate action.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make meaningful changes, we update the "Last updated" date shown at the top of this page.

Continued use of 5n5 after any revision constitutes your acknowledgment of the updated policy. We encourage you to revisit this page periodically to stay informed about how we handle your data.

11 Contact Us

If you have questions, concerns, or requests related to your personal data and how 5n5 handles it, you can reach our support team at:

Common questions about your account, deposits, and withdrawals may already be answered on our FAQ page. For anything privacy-related that isn't covered there, email is the best way to reach us directly.